Noted two 13-minute delays on e-mails this evening… again, hope this isn’t a trend due to more people using the system. The delivery times seem to be lengthening. My own delivery-time needs aren’t critical, but if it gets to be much longer than 15-20 minutes I’m going to have to rethink my commitment to the service. Of course, if this was a phone service with a contract, they’d pretty much have me by the figurative ‘nads… without a contract, you can always vote with your feet! So that’s one motivation for Peek to continuously improve delivery times on their lovely device — motivation that the phone companies probably don’t feel.
The Peek folks seem really responsive and engaged, so hopefully they’ll take this observation as constructive criticism.
Updated: Amol from Peek has responded to my concerns with some detailed information. Read the “Comments” to this post.
3 Comments
Hello there!
Here’s the deal on delivery times:
- Gmail, Hotmail, AOL and most POP services you should see between 5-10 minutes. This has to do with how often they let us sync (which is usually around 5 minutes).
- Yahoo is in the 15-20 minutes range for another few weeks because we can’t check very often at all.
- IF YOUR PEEK IS SLEEPING (like you haven’t touched in an hour or two, it is in power-saving mode…) then add 20 minutes to all this. We try not to wake up the Peek and chew up power in the middle of the night etc. We did this so we could have the normal user get 4-5 days and the heavy user (like me) get 2-3 days.
But here is something important: no matter how popular we get, the delivery times will only shorten. In the next 3-4 weeks we are going to be cutting 3-4 minutes off the Aol/Gmail/Hotmail delivery times and a huge 10-15 minutes off the Yahoo…. So things should be speeding up if anything!
Is this a reasonable approach? Too fast? Too slow?
Thanks for the insights. You guys just keep up the good work.
Seems a great idea…why not provide a map of where Peek works. Forget the browser as we just need email capability BUT we need to be able to open Attachments sent in Word and Excel or PDF…do this, provide good and quick service, keep it under $20 per month and you have a winner.