I guess I spoke too soon; there seems to be a major mail delay this evening. Several scheduled mails have not been delivered for at least an hour. Nothing on the Peek website about a delay.
Category Archives: Mail Handling Issues
Noted two 13-minute delays on e-mails this evening… again, hope this isn’t a trend due to more people using the system. The delivery times seem to be lengthening. My own delivery-time needs aren’t critical, but if it gets to be much longer than 15-20 minutes I’m going to have to rethink my commitment to the service. Of course, if this was a phone service with a contract, they’d pretty much have me by the figurative ‘nads… without a contract, you can always vote with your feet! So that’s one motivation for Peek to continuously improve delivery times on their lovely device — motivation that the phone companies probably don’t feel.
The Peek folks seem really responsive and engaged, so hopefully they’ll take this observation as constructive criticism.
Updated: Amol from Peek has responded to my concerns with some detailed information. Read the “Comments” to this post.
I’ve been fairly impressed with the send and receive times with the Peek so far, although I do wish they could be faster. Sending appears to be almost instantaneous. When I first got it on Tuesday, mails took about 3 to 7 minutes to arrive. However, today (Thursday), I didn’t receive an e-mail after 11 minutes, and then only when I scrolled down to “Send/Receive” and pushed a request to the server. I really hope this is not indicative of what send times will be like as more people start using the service. They’ll need to work on that.
PS: A second test had a 6-minute arrival time, which seems within the norm I had experienced thus far. Maybe the 11-minute one was just a busy moment.
